Ordering Information
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Map to Deep Surplus - Will Call Hours 8AM - 5PM (M-F)
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Ordering Information
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Ordering Information
• Warranties: All items are warranted for 90 days, unless otherwise stated.

• Restocking Fee: None, we simply don't feel right about charging our customers to return a perfectly good item.

• PURCHASE ORDERS: We accept PO's from schools, hospitals and government agencies ONLY.

• OTHER Payment Methods: All other orders must be paid by credit card, wire transfer, check in advance or Paypal (We do NOT accept COD's).

• International Orders: We have a $100 minimum order amount (not including shipping & tax) for all orders outside the USA.

• Minimum Order: No Minimum

• Shipping: Orders received before 4PM EST (1PM PST.) , Monday through Friday will usually ship the same day. Orders after 4PM (EST) (Monday through Friday) will usually ship the next business day. All orders are shipped F.O.B. Laguna Niguel, CA via FedEx.

    • Returns: We accept returns for any and all reasons during the warranty period. We do ask that you contact us for an RMA (Returned Material Authorization) number. This number must be clearly written on the outside of the box.

    When requesting an RMA number, please be as detailed as possible and include your name, order number and the reason you are returning the item. This will allow us to issue you a special tracking number called an RMA (or Returned Materials Authorization). Using this number we will be able to track your request and credit your charge card appropriately.

    Once you receive your RMA number, you will need to write it clearly on the outside of the package before sending it to us.

• Sales Tax: All sales shipped to an address in the state of California will be charged sales tax, unless a resale card has been filled out and submitted to us. Please note that a copy of your resale certificate is not sufficient, we must have the proper form filled out, signed and either faxed to us at (949) 606-9447 or scanned in and emailed to orders@deepsurplus.com.
• PO Boxes: We are unable to ship to a PO Box.

 

Ordering Information





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